KraveBeauty FAQs

<p>Matcha Hemp Hydrating Cleanser is a gentle cleanser that only removes light buildup, but for heavier makeup or sunscreen days, we recommend using an oil cleanser to remove oil-based impurities first.</p>

Matcha Hemp Hydrating Cleanser is a gentle cleanser that only removes light buildup, but for heavier makeup or sunscreen days, we recommend using an oil cleanser to remove oil-based impurities first.

Do I need a makeup remover before using Matcha Hemp Hydrating Cleanser?

Products & Philosophy

What is your Return Policy for international orders?

What's your Return Policy for domestic orders?

Why is my cart giving me an error message and why can’t I check out?

Can I contact your Customer Care Team for assistance with Amazon purchases?

What is your Return Policy for Amazon purchases?

How can I see prices on your site in my local currency?

What is your refund policy?

Where is my refund?

My product arrived damaged–what should I do?

My payment didn’t go through–what should I do?

What payment methods do you accept?

My order never arrived–what should I do?

I received the wrong product–what should I do?

Can I cancel my order?

I placed my order. Can I still make changes to my order or shipping address?

Orders & Returns

Do you ship orders to the EU? If so, how will orders be shipped?

Do you ship orders to Australia? If so, how will orders be shipped?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Do you ship internationally? If so, which countries do you ship to?

Do you offer free shipping for orders to Canada?

Do you ship internationally?

Can I remove Carbon Offset + Shipping Protection from my order?

What's Carbon Offset + Shipping Protection?

What shipping methods are available to the US?

Are your products available for Prime Shipping?

Do you ship to US territories?

Do I qualify for free shipping?

When will my order ship?

Do you ship to PO boxes or APO/FPO addresses?

How long will my order take to arrive?

Shipping

Is Tamanu Oil safe for those with a nut allergy?

Where can I purchase KraveBeauty products?

Are there any actives in the Oil La La formula?

Is Oil La La fungal acne safe?

Can I use Great Barrier Relief with Oil La La?

What's the difference between Great Barrier Relief and Oil La La?

Can I use Oil La La even if my skin isn’t oily or breaking out?

Is Oil La La safe for pregnancy or breastfeeding individuals?

Where does Oil La La fit in my routine?

How long should I use Oil La La before I see results?

Why should I use Oil La La before my moisturizer? Shouldn’t oils be used as the last step of my skincare routine?

There’s a slight flowery smell to the Oil La La formula. Is there fragrance in it?

Can I use Oil La La with retinol, tretinoin, or other actives?

In which countries can I purchase KraveBeauty products from Amazon?

Are there any differences between buying your products from Amazon and buying them directly from the KraveBeauty site?

How can I ensure the authenticity of your products on Amazon?

Why are you on Amazon?

Can I purchase one of the bundles for an international order?

Can I purchase Matcha Hemp Hydrating Cleanser if I'm in Singapore and Malaysia?

Are your products gluten-free?

Is Beet The Sun FSA eligible?

Does Beet The Sun come with a safety seal?

I see pink streaks on my Beet The Sun Bottle - What is it and is it still safe to use?

Are your products halal-friendly?

Is Makeup Re-Wined safe to use if you have eyelash extensions?

Will Makeup Re-Wined sting my eyes?

Does KraveBeauty accept pre-paid Visa gift cards?

I just received my Makeup Re-Wined and the texture is different — Is this normal?

Do you use essential oils in your products?

Is Kale-Lalu-yAHA a toner?

Is Great Barrier Relief a moisturizer?

Will you be launching more products soon?

Does KraveBeauty ever do sales?

Do you offer gift cards, gift wrapping, gift messaging, and/or a gift receipt?

How long is the shelf life of your products?

Why do some of your products smell odd or have color variations?

Are your products safe for pregnancy/breastfeeding?

Do you test on animals? Are your products vegan?

Where are your products made?

Where can I find ingredients for your products?

Can I purchase Matcha Heartleaf Hydrating Cleanser?

What's the difference between Matcha Hemp and Matcha Heartleaf?

What is double cleansing? Why should I use an oil-based makeup remover combined with a water-based cleanser?

How do I apply my products?

I tried one of your products and I broke out, what do I do?

Are your products safe for sensitive skin and/or medical skin conditions?

How do you perform a patch test?

Skincare

I'm a writer/editor/member of the press. How can I contact you?

Do you have a program for smaller creators?

I’m a brand–how do I collaborate with KraveBeauty?

Do you have an affiliate program?

Do you have a wholesale program?

Press & Partnerships

In what countries are your subscription plans available?

What shipping methods are available for my subscriptions?

How do I edit my shipping address for my subscription?

How do I edit my payment method for my subscription?

Where is my order history in my account?

How do I cancel my subscription?

How do I edit products in my subscription?

Can I skip or delay my next subscription order?

Why should I subscribe to KraveBeauty products?

Subscription

Does KraveBeauty work for everyone?

I have other questions about sustainability–who can I contact?

What is ShoppingGives?

Why don’t you do refills?

Why don’t you use glass packaging?

Are your products recyclable?

Sustainability & Inclusivity

Where can I find out if and how much credit I have on Catch?

Is Catch free?

How do I sign up for Catch?

How do I redeem my Catch credits?

Are there any restrictions to my Catch credits?

How does the $10 sign up bonus work on Catch?

How does Catch make money?

What is Catch?

Catch

Do I need a makeup remover before using Matcha Hemp Hydrating Cleanser?Updated a year ago